Refund policy

At WoodysPro, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may request a return within 30 days of delivery.

Eligibility for Returns

To be eligible for a return, your item must:

Be returned within 30 days of delivery
Be unopened and unused
Be in the same condition in which you received it
Be returned in its original packaging and box

Items that do not meet these conditions may not be eligible for a full refund.

Returns That May Qualify for a Partial Refund

In certain situations, only a partial refund may be issued. This may apply if:

The item has been used or is not in its original condition
The item has been damaged after delivery for reasons not caused by WoodysPro
Parts, accessories, or original packaging are missing
The item is returned more than 30 days after delivery

Any partial refund will be determined after the returned item has been inspected.

How to Request a Return

To request a return, please contact us at:

contact@woodyspro.com

Please include your order number and a brief explanation of your return request.

Our team will provide you with the return instructions and any information needed to send your item back.

Please do not send an item back without contacting us first.

Return Inspection

Once your return arrives, our team will inspect the item to verify that it meets our return requirements.

We will confirm by email once your return has been received. After inspection, we will notify you of our decision regarding your refund or exchange.

If the return is approved, your refund will be processed using the original payment method.

Please allow your payment provider additional processing time for the refund to appear in your account.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us at contact@woodyspro.com as soon as possible.

Please include your order number and clear photos of the item and packaging so that we can investigate the issue and work with you toward an appropriate solution.

Return Shipping

Unless the return is the result of an incorrect, defective, or damaged item caused during delivery, return shipping costs are the responsibility of the customer.

We recommend using a trackable shipping service when returning an item, as WoodysPro cannot be responsible for returns lost in transit.